A proposal to replace manual battery engraving with a connected, QR-based platform for real-time tracking, warranty management, and asset visibility — from manufacturing through to customer use and resolution.
As the business scales, four limitations of the current identification process are becoming increasingly difficult to manage.
Engraved numbers cannot be linked automatically to warranty, invoice, or stock records, requiring a manual lookup at every point of contact.
Management has no reliable way to determine a battery's current location or status without manual reconciliation.
Customers must contact the business directly; claims are verified manually and handled inconsistently between branches.
Stock, invoicing, and warranty data reside separately in Syspro and RIM, with no shared identifier connecting them.
The proposed platform consists of a mobile application and a web-based administrative dashboard, unified by one principle: every battery becomes traceable the moment its QR code is scanned.
The core system flow follows a battery from manufacturing through to ownership, claims, and resolution.
A unique QR code is printed and linked to the battery and its size.
The code is connected to invoice, stock, and warranty data.
Each scan checks and updates the record in real time.
Location and status follow the battery between sites.
Issues are logged, reviewed, and resolved end to end.
A single action — scanning the QR code — provides access to warranty verification, claims, roadside assistance, support, and stock management for field staff.
Customers scan a battery to view its details and current warranty status immediately.
Claims are logged directly from the application, including photographic evidence.
A single request captures customer, battery, and location details together.
Customers are directed to the nearest available branch or drop-off centre.
Direct messaging with the support team or call centre, without leaving the application.
Stock can continue to be scanned without an active connection, syncing once restored.
Each claim follows a consistent, auditable workflow — from the initial scan through to administrative review and resolution, with AI-assisted image review supporting, never replacing, the final decision.
The battery profile opens automatically.
Claim details and supporting photographs.
A faster, lighter administrative workload.
A person makes the final determination.
Sent directly to the customer once approved.
The web dashboard is used by admin, warehouse, call centre, and marketing users, and serves as the single control centre for batteries, claims, stock, users, reporting, and system integrations.
Each user type is granted access only to the information and actions relevant to their function, while administrative oversight remains centralised with the Admin role.
At minimum, the platform requires four core user types — Warehouse, Admin, Call Centre, and End User. Additional roles may be introduced as the business expands its use of the platform, without requiring changes to the underlying battery record.
Each battery carries a continuous record from manufacturing through to replacement or end-of-life, giving the business full visibility at every stage.
The QR code becomes the shared identifier across systems, synchronising stock, invoices, and inventory without requiring the business to re-platform existing infrastructure.
Warehouse and scanner users continue working offline. Captured data syncs automatically the moment connectivity is restored, with no manual re-entry required.
A dedicated request captures the customer's details, battery information, and location in a single action, routing assistance directly to the call centre.
Because the request already includes battery and location data, the call centre can route help faster and with fewer back-and-forth calls.
The Board is asked to approve progression to a Discovery & Design phase, followed by a pilot covering a limited battery range and a small number of branches, to validate the platform's workflow and integrations ahead of a full, organisation-wide rollout.